Terms of Service

Effective Date: 14th July 2025

Welcome to Qaim Collective. These Terms of Service (“Terms”) govern your use of our website located at www.qaimcollective.com (“Site”), and the purchase of any goods or services from Qaim Collective (“we”, “us”, “our”).

By accessing or using our Site, or placing an order with us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Site.

1. Use of This Website

You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use of the Site by any third party. You may not misuse the Site or interfere with its normal operation.

We reserve the right to deny access to the Site at any time without notice if we believe you have violated these Terms.

2. Orders and Payment

All orders placed through the Site are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product descriptions.

Prices are displayed in AUD (Australian Dollars) and are inclusive of GST (where applicable). Payment must be made at the time of order via our secure checkout system.

3. Product Information

We take care to ensure all descriptions, images, and pricing are accurate. However, due to the nature of deadstock and upcycled materials, variations in colour, texture, or finish may occur.

These variations are not considered faults, but part of the uniqueness of each piece.

4. Shipping and Delivery

Shipping times and costs are outlined at checkout. We are not responsible for delays caused by postal or courier services, customs, or circumstances beyond our control.

Ownership of the products passes to you once the order has been dispatched.

5. Returns and Exchanges

Please refer to our Returns Policy for detailed information. Returns are accepted within a specified period, provided the item is unused, in original condition, and accompanied by proof of purchase.

We comply with the Australian Consumer Law, which provides certain guarantees that cannot be excluded. If a product is faulty, not fit for purpose, or does not match its description, you are entitled to a repair, replacement, or refund.

6. Intellectual Property

All content on this Site - including text, images, logos, graphics, and designs - is the property of Qaim Collective or its content suppliers and is protected under copyright and trademark laws.

You may not reproduce, publish, distribute, or exploit any content without prior written permission from us.

7. Privacy

We take your privacy seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

8. Liability

To the extent permitted by law, Qaim Collective is not liable for any indirect, incidental, or consequential loss or damage arising out of your use of the Site or purchase of any products.

Nothing in these Terms excludes your rights under the Australian Consumer Law.

9. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the content, accuracy, or privacy practices of those websites.

10. Amendments

We reserve the right to update or change these Terms at any time. Changes will be effective immediately upon posting to the Site. Continued use of the Site after any such changes constitutes your acceptance of the new Terms.