Portrait of a model wearing a slow-crafted Qaim piece, looking directly at the camera. Neutral tones, earthy backdrop, and minimal styling evoke quiet strength.

At Qaim, each piece is made with care, intention, and limited quantities. We hope you love your purchase, but if something isn’t quite right, we’re here to help.

Return Policy

We accept returns on full-priced items within 14 days of delivery.
To be eligible for a return:

  • The item must be in its original condition - unworn, unwashed, and with all tags and packaging intact.

  • We do not accept returns on items marked as final sale.

  • Returns must be initiated within 14 days of receiving your item.

How to Request a Return

To start a return, email us at contact@qaimcollective.com with your order number and reason for return.

We will guide you through the next steps, including return address and instructions.

Please note:

  • Customers are responsible for the cost of return shipping.

  • We recommend using a tracked service, as Qaim is not liable for lost return parcels.

  • Once we receive and inspect your return, we’ll notify you and process your refund to the original payment method (excluding shipping fees).

Exchanges

Due to our limited and one-of-a-kind nature, we do not offer direct exchanges.
If you'd like a different size or style, we recommend:

  1. Returning the original item for a refund.

  2. Placing a new order for your preferred piece.

Faulty or Incorrect Items

Every Qaim piece is carefully quality-checked before it leaves us, but if you receive a faulty or incorrect item, please contact us at contact@qaimcollective.com within 5 days of receiving your order. We’ll make it right - promise.

International Returns

International customers are also welcome to return full-priced items, but please note:

  • Original shipping charges, duties, and taxes are non-refundable.

  • Return shipping is at the customer’s expense.

Cancelling an Order

If you need to cancel your order, please contact us as soon as possible at contact@qaimcollective.com.

We’ll do our very best to help - but please note that once your order has been dispatched, we’re unable to make any changes.

Thank you for supporting conscious fashion and slow creation.
Every return is a learning moment - and a chance to grow better.