banner with the fabric being created as well as the models in each qaim piece in the studio

Qaim is based in Naarm (Melbourne), Australia. We ship worldwide using trusted express services, and we aim to get your pieces to you as quickly and thoughtfully as they were made.

Domestic (Australia)

We offer complimentary express shipping on all Australian orders over $500 AUD.
Orders under $500 AUD will incur a $15 AUD flat-rate shipping fee.

  • All domestic orders are shipped via Australia Post Express.

  • Please allow 1–4 business days for delivery from the date of dispatch.

International Shipping

We offer complimentary express international shipping on all orders over $800 AUD.
Orders under $800 AUD will incur a $60 AUD shipping fee.

  • All international orders are processed within 1–2 business days.

  • Shipments are sent via DHL Express, with tracking provided once dispatched.

  • Please allow 3–7 business days for delivery from the date of shipping.

For all other destinations, duties and taxes may apply and are the responsibility of the customer.

These fees will be calculated at checkout where possible. Please check your local customs authority for details.

Please note: For orders over $1000 AUD shipped to the USA, DHL may require a Federal Tax ID or SSN for customs clearance. They will contact you directly if needed.

Duties and taxes paid on international orders are non-refundable should you choose to return your item.

Processing Times

  • Orders placed before 2pm AEST will be dispatched the same business day via express post.

  • Orders placed after 2pm will ship the next business day.

  • Same-day delivery orders must be placed before 11am AEST.

Please allow for minor delays during busy periods, promotional events, or due to courier service disruptions.

Questions?

We're here to help. For any shipping questions or special delivery requests, email us at contact@qaimcollective.com.